BBI, Inc. - Software Support Specialist
About BBI, Inc.:
BBI, Inc. provides municipal software solutions to local governments, delivering technology systems that support daily operations and community services.
Role Overview:
Provide onsite installation, troubleshooting, and training support for municipal software systems. This field-based position involves regular travel to government offices throughout the region to ensure successful software implementation and ongoing user support.
Location:
Flowood, Mississippi office with regular travel to local government offices using company-provided vehicle.
Key Responsibilities:
- Install and configure BBI municipal software systems at government client sites
- Troubleshoot technical issues and provide resolution support for end-users
- Conduct training sessions for municipal staff on software functionality and best practices
- Provide ongoing technical support and maintenance for deployed systems
- Build and maintain professional relationships with municipal clients
- Document support activities and maintain accurate client records
Qualifications:
- Associate degree or 2+ years equivalent experience in computer-related field
- Strong problem-solving and troubleshooting abilities
- Experience training or supporting non-technical users in professional environment
- Proficiency with Windows 10-11 and Microsoft Office Suite (Word, Excel, Publisher)
- Excellent communication skills with customer service orientation
- Ability to work independently and manage time effectively in field-based role
- SQL experience or network troubleshooting knowledge preferred
- Prior experience with BBI municipal software advantageous
Compensation & Benefits:
Salaried position with compensation and benefits package discussed during interview process
Company vehicle provided for travel requirements