Product Support and Operations Specialist

Via - Product Support and Operations Specialist

About Via: Via is a transformative transportation technology company founded in 2012, developing AI-powered solutions to revolutionize public transit. The company creates innovative technologies for transportation networks, including fixed-route buses, microtransit, and autonomous vehicles.

Role Overview: We are seeking an early-career Product Support and Operations Specialist to support our transportation partners, providing critical technical assistance and operational support.

Location: New York Office Starting first week of October

Key Responsibilities:

• Provide high-quality technical support to partners
• Resolve operational issues efficiently
• Work cross-functionally with product, engineering, and operations teams
• Identify product improvement opportunities
• Build strong relationships with transportation partners
• Learn and apply complex technical workflows

Qualifications:

• 1-2 years work experience (including internships)
• Bachelor's degree
• Strong multitasking and organizational skills
• Excellent communication abilities
• Problem-solving and analytical mindset
• Attention to detail
• Entrepreneurial spirit

Preferred Skills:

• Technical support experience
• Multilingual (Spanish, Arabic, French, etc.)
• Creative approach to problem-solving

Compensation & Benefits: Salary Range: $65,000 - $75,000 Benefits include:

• Free medical plans
• 401K matching
• Comprehensive benefits package

Company Culture: Via values innovation, mission-driven work, and professional growth. We offer an environment that empowers early-career professionals to make a meaningful impact in transportation technology.