Client Relations Specialist - iWorQ

iWorQ - Client Relations Specialist

About iWorQ: iWorQ is a leading SaaS provider of municipal government software, serving over 2,000 customers nationwide. The company offers comprehensive workflow solutions for city and county operations across all 50 states, with a focus on innovative technology and exceptional customer service.

Role Overview: We are seeking a Client Relations Specialist to support our government software applications, provide technical assistance, and ensure customer success through effective training and support.

Location: In-office in Logan, Utah

Schedule:

• Full-time: 40 hours per week
• Monday - Friday, 8:00 a.m. - 5:00 p.m.

Key Responsibilities:

• Provide technical support for government software applications
• Resolve client issues via phone and email
• Conduct training for new customers
• Track and troubleshoot customer issues
• Maintain high-quality customer service standards

Qualifications:

• Bachelor's degree in Communications, Business, or related field preferred
• Customer service experience
• Strong verbal and written communication skills
• Passion for learning new software
• Excellent time management skills
• Proficient in Microsoft Office

Compensation & Benefits: Salary: $45,000 annually Benefits include:

• Comprehensive health insurance
• Dental and vision coverage
• Life insurance
• Paid maternity and paternity leave
• Paid Time Off and Holidays
• Roth IRA contribution matching
• Office perks (snacks, drinks)

Company Culture: iWorQ values innovation, customer success, and supporting government operations through cutting-edge technology solutions.