Implementation Project Manager (Software)

Authorium - Project Manager

About Authorium: Authorium is a leading platform designed to modernize the administrative operations of government. We are on a mission to maximize the effectiveness of government operations at all levels, bringing greater efficiency, compliance, and data insights to today's government leaders. Join us if you're eager to work in a fast-paced, innovative environment and help drive impactful changes in government operations.

Role Overview: You will be a Project Manager who thinks like a consultant, not a traditional process-driven PM, managing government agency implementations while serving as the primary point of contact and advocate for your customers throughout their journey with Authorium. You'll be responsible for the entire implementation lifecycle from initial kickoff through go-live and beyond, focusing on understanding what customers need, adapting on the fly, and ensuring every implementation feels like a true partnership rather than following rigid timelines or creating elaborate project decks. You'll report to the Director of Customer Delivery and be part of a team that prioritizes customer satisfaction and partnership over rigid process adherence.

Location: Location not specified (likely remote with potential hub city requirements)

Key Responsibilities:

• Manage multiple active customer implementations from kickoff through successful go-live
• Serve as primary customer contact and advocate throughout the implementation process
• Create purposeful meetings with clear agendas, defined outcomes, and the right stakeholders
• Coordinate cross-functional teams including solution engineers, training, and product
• Work closely with Product Success Leads (PSLs) to ensure delivery aligns with customer expectations and statement of work
• Understand and use our product well enough to guide customers and identify when to bring in additional expertise
• Adapt your approach based on customer needs, meeting dynamics, and project realities
• Manage project timelines while prioritizing customer success over rigid process adherence
• Report project health to Director and maintain visibility across all implementations
• Solve problems independently with minimal hand-holding, escalating when appropriate
• Split time roughly 50/50 between customer-facing work and internal coordination

Qualifications:

• 2+ years of project management experience delivering complex enterprise software to customers
• Consultant mindset—listen first, adapt quickly, and focus on customer outcomes
• Self-starter who can take a problem and solve it without extensive guidance
• Understand that meetings should have purpose—create clear agendas, invite right people, and respect everyone's time
• Customer-obsessed and naturally think about implementations from customer's perspective
• Can coordinate across teams and know when to bring in the right expertise at the right time
• Comfortable with ambiguity and change—when project requirements shift, adapt rather than panic
• Can learn new products quickly and understand how implementations typically work
• Communicate proactively and keep all stakeholders informed about project health

Compensation & Benefits: $120,000 - $140,000 salary 100% benefits coverage for employee, 401K profit share plan, flexible PTO, and home office stipend.