Designer/Researcher, Senior

Nava - Senior Designer/Researcher

About Nava: Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2013, federal, state, and local agencies have trusted Nava to help solve technology modernization challenges.

Role Overview: You will drive design and research efforts for government programs affecting millions of Americans, leading cross-functional teams from concept to implementation. This role involves collaborating with government contractors and civil servants while championing user needs through research, prototyping, and design systems.

Location: Remote position available in: Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin.

Key Responsibilities:

• Prioritize, plan, and deliver roadmap-level design and research initiatives
• Apply human-centered design principles by focusing relentlessly on user needs
• Drive user understanding through quantitative and qualitative research initiatives
• Collaborate with cross-functional teams to deliver discovery artifacts, user flows, and high-fidelity prototypes
• Map and drive systemic improvements within complex government service environments
• Turn complex requirements into simple and accessible digital experiences
• Share research findings with internal and external collaborators

Qualifications:

• 5+ years of experience as a designer working in product teams
• Experience mapping and driving systemic improvements in complex service environments
• Experience designing, testing, and implementing digital services
• Proficiency with web and responsive user interface best practices
• Strong experience building collaborative relationships with internal teams and external partners
• Strategic thinking around trade-offs in complex ecosystems
• Excellent communication and organizational skills
• Portfolio required with application (applications without portfolio will not be considered)
• Must be legally authorized to work in the United States without visa sponsorship

Compensation & Benefits: $119,000 - $140,000 annually Comprehensive health coverage, 401(k) match (4%), annual performance bonus, parental leave, sabbatical leave after continuous service, and professional development budget.