Customer Success Consultant - Strategic Accounts - Simpleview

Granicus - Customer Success Consultant (Strategic Accounts)

About Granicus: Granicus provides comprehensive cloud-based solutions for government communications, website design, meeting management, and digital services to over 5,500 federal, state, and local government agencies worldwide.

Role Overview: Customer Success Consultant will serve as a strategic advisor for high-value government clients, driving adoption and long-term success through personalized service. The role involves conducting quarterly strategic reviews, developing success plans, and supporting budget planning for strategic accounts.

Location: Remote position with up to 25% travel for client meetings and events.

Key Responsibilities:

• Serve as dedicated strategic advisor to high-impact portfolio of government clients
• Conduct quarterly Strategic Review meetings to assess progress and identify opportunities
• Develop and maintain shared Success Plans outlining customer objectives and milestones
• Provide annual Budget Planning Documents to support customer funding requests
• Analyze customer usage data to inform proactive outreach and recommendations
• Collaborate with Sales, Implementation, and Support teams to resolve issues
• Identify expansion opportunities through consultative conversations
• Assist with RFP responses and present to finalist customer panels
• Maintain accurate records in CRM and customer success platforms

Qualifications:

• 3-5+ years experience in customer success, account management, or consulting
• Proven ability to manage executive relationships and lead strategic planning conversations
• Experience with strategic or enterprise clients preferred
• Strong analytical skills and data-driven decision-making abilities
• Experience with CRM systems (Salesforce preferred) and customer success tools
• Excellent communication and presentation skills
• Familiarity with public sector organizations preferred
• Available for up to 25% domestic and international travel

Compensation & Benefits: $60,000 - $73,000 base salary (excludes bonus/commission)

Flexible time off, comprehensive health benefits, 401(k) with matching, and remote-first work environment.