Client Services Representative

gWorks - Client Services Representative

About gWorks: gWorks provides cloud-based solutions for government financial accounting, utility billing, GIS, asset management, and citizen engagement to local governments nationwide.

Role Overview: Client Services Representative will provide front-line support for SimpleCity software products, helping government clients resolve issues and grow proficient in system usage. The role involves troubleshooting software problems, training clients on best practices, and delivering consistent customer service.

Location: Hybrid position based in Omaha, NE with 30-60 day onsite training period, then remote work with in-office collaboration on Tuesdays and Thursdays.

Key Responsibilities:

• Provide technical support and troubleshoot issues related to SimpleCity software
• Train and coach clients on software best practices to build user confidence
• Document client interactions and update case details in support system
• Resolve client concerns in timely and professional manner
• Meet individual performance metrics including resolution time and customer satisfaction
• Stay current on product updates and collaborate with internal teams
• Share client feedback to identify improvement opportunities for software and services

Qualifications:

• 2+ years customer service experience, preferably supporting software products
• Strong written and verbal communication skills
• Proficiency with Microsoft Office and online business tools
• Familiarity with accounting principles or fund accounting software preferred
• Ability to troubleshoot technical issues and learn new systems quickly
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in fast-paced environment

Compensation & Benefits: $17 - $22/hour based on experience

Health/dental/vision benefits, 401(k) with company match, generous PTO. Schedule: Monday-Friday 8am-5pm CDT.