Field Operations Manager

Via - Field Manager, Transit-as-a-Service Operations

About Via: Via is a pioneering transportation technology company partnering with 100+ cities and transit agencies to transform public mobility. Founded in 2012, the company develops AI-powered solutions for diverse transportation networks.

Role Overview: We are seeking a Field Manager to oversee daily operations of our Transit-as-a-Service platform, driving operational excellence and continuous improvement.

Location: In-person, Birmingham area 4-5 days on-site per week

Key Responsibilities:

• Manage daily transit operations
• Optimize vehicle supply and service
• Resolve real-time operational issues
• Respond to driver and customer feedback
• Analyze performance metrics
• Collaborate with interdisciplinary teams
• Scale operational processes

Qualifications:

• Strong project management skills
• Operational process development experience
• Customer service background
• Multi-site management experience preferred
• Team-oriented with high responsibility
• Comfortable with dynamic environments
• Excellent communication abilities
• English fluency (additional languages a plus)

Preferred Skills:

• Team management experience
• Bachelor's degree
• Experience with multiple stakeholders

Compensation & Benefits: Salary Range: $55,000 - $65,000 Benefits include:

• Free medical plans
• 401K matching
• Comprehensive benefits package

Company Culture: Via values innovation, problem-solving, and mission-driven impact in transportation technology.