Field Operations Manager

Via - Field Manager, Transit-as-a-Service Operations

About Via: Via is a pioneering TransitTech company partnering with 100+ cities and transit agencies to transform transportation through innovative mobility technology. The company focuses on creating shared, dynamic public mobility solutions that reduce carbon emissions and improve urban transportation accessibility.

Role Overview: We are seeking a Field Manager to oversee daily operations of our Transit-as-a-Service (TaaS) platform, ensuring operational excellence and exceptional customer experiences across our mobility services.

Location: In-person position in New York or New Jersey area (4-5 days on-site per week)

Key Responsibilities:

• Manage operational logistics and driver supply
• Ensure appropriate vehicle service to meet demand
• Respond to driver and customer issues in real-time
• Analyze operational metrics to optimize performance
• Collaborate with cross-functional teams to scale processes
• Implement creative solutions to operational challenges
• Take ownership of operational growth and improvement

Qualifications:

• Strong project management skills
• Experience in operational process development
• Excellent customer service background
• Strong communication and leadership abilities
• Multi-site management experience preferred
• Comfortable with dynamic, fast-changing environments
• Team-oriented with high level of personal responsibility
• Bachelor's degree a plus

Compensation & Benefits: Salary Range: $60,000 - $70,000 Benefits include:

• Free medical plans
• 401K matching
• Comprehensive benefits package

Company Culture: Via values diversity, inclusivity, and innovative problem-solving. We welcome candidates from all backgrounds who are passionate about transforming urban mobility.